Sunday, March 8, 2026
10:00 AM - 10:30 AM
General Session
From Pilot to Scale: Making Innovation Stick
Despite a hunger for change, innovation rarely advances beyond the pilot stage. But operators are successfully breaking through the constraints of legacy systems, turning small-scale tech trials into enterprise-wide transformation. Discover what it takes to move past experimentation and embed scalable, sustainable innovation that delivers measurable impact.
Building a Tech Pipeline
RiverSpring Living created a structured process to identify operational needs, evaluate solutions, and implement the right technologies.
Speaker
David Finkelstein
CIO
RiverSpring Living
Proving the ROI of AI
Milestone achieved profitability in 90 days by unifying data into one AI platform that empowers staff and personalizes care.
Speakers
Dalton Jones
VP of Operations
Milestone Retirement Communities
Cayden Ridgeway
Chief Strategy Officer
Milestone Retirement Communities
